Winning the Mandate: From Discovery to Endorsement
Turning Complexity into Clarity
Context
A senior executive in a leading finance organisation stepped into a complex environment: priorities were scattered, teams were stretched, and energy was being drained by slow handoffs and manual workarounds. Past transformation efforts had added layers without fixing the core.
The risk was clear: losing credibility, C-suite confidence before traction could be built.
The brief
Turn discovery into a clear mandate. Securing executive backing for a new, simpler model of Service Performance, moving fast to show early wins through the Activation Studio.
What we did.
Cut through the drag
Showed how fragmented priorities and complex processes were pulling focus away from what mattered most.
Brought leaders onside
Aligned senior executives around a straightforward model — built for clarity, flow, and performance, not more complexity.
Made it real
Activated one critical journey end-to-end to prove that a simpler way of working could deliver faster, cleaner results.
The results.
- Executive endorsement secured for Service Performance
- First journey redesigned and tested through the Activation Studio
- Simpler model aligned across frontline, operations, risk, and technology
- Priorities refocused, energy freed up, and momentum restored
- Senior executive positioned with visible traction and renewed authority
