The Turn Around: From Downtime Risk to Performance at Pace
How XOAM helped a leading media & entertainment organisation simplify complexity, contain risk, modernise operations, and build confidence for the future.
A leading national media and entertainment organisation faced a critical risk: its core publishing platform was nearing end-of-life. Failure could disrupt content delivery, costing hundreds of thousands to over a million dollars per hour and damaging audience trust. At the same time, a new digital leader needed to align executives and modernise operations for multi-platform distribution. Minimal change design or business enablement capability to leverage.
What we did.
XOAM applied its Executive Activation and Change Design & Business Enablement model to move quickly and integrate change into teams:
- Team Integration: Embedded within programming, digital, and distribution teams.
- Delivery Accelerator: Readiness brought forward with workflows live ahead of schedule.
Clarity Sprint
30 days to align 40+ executives on priorities, commit & co-design the change
Activation Studio
Practical design sessions where 200+ staff applied change in live capability & workflows
Enablement Toolkit
Design & application of practices to manage disruption through the flow of work.
The results.
Value Delivered (12–18 months)
- Risk contained, avoided high-cost platform downtime.
- 35% uplift in scheduling and distribution capacity.
- 200+ staff engaged in co-design and adoption.
- Change practices embedded for future programs.
- Executive and board confidence secured for next-wave digital innovation.
